سياسة الاسترجاع
At Sola, we are committed to providing you with high-quality perfumes and exceptional customer service. If for any reason you are not completely satisfied with your purchase, we offer a straightforward refund policy to ensure your experience with us is positive.
1. Eligibility for Refunds:
To be eligible for a refund, the following conditions must be met:
- The product must be unused and in its original packaging.
- The product must be returned within 30 days of the purchase date.
- Proof of purchase (receipt or order confirmation) must be provided.
2. Non-Refundable Items:
Certain items are non-refundable, including:
- Gift cards
- Sale items
- Products purchased during special promotions or clearance sales
3. How to Request a Refund:
To initiate a refund, please follow these steps:
- Contact Us: Please contact us, with the reason for the return, and any relevant photos of the product if it is damaged or defective.
- Return Instructions: Our team will provide you with return instructions and the return shipping address.
- Ship the Product: Pack the product securely in its original packaging and ship it to the address provided. Please use a trackable shipping method to ensure your return is received.
4. Refund Processing:
Once we receive your returned product and verify its condition, We will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow up to 10 business days for the refund to appear on your account statement.
5. Shipping Costs for Returns:
Shipping costs for returning the product are the responsibility of the customer unless the product is damaged, defective, or incorrect. In such cases, we will cover the return shipping costs.
6. Damaged or Defective Products:
If you receive a damaged or defective product, Please contact us immediately. Provide your order number, a description of the issue, and any relevant photos. We will arrange for a replacement or refund at no additional cost to you.
7. Exchange Policy:
We do not offer direct exchanges. If you wish to exchange a product, please follow the refund process and place a new order for the desired item.