FAQs
At Sola, we understand that choosing the perfect scent or accessory is a personal journey. Based in the vibrant city of Doha, Qatar, we offer an exquisite collection of perfumes, body sprays, and bags designed to elevate your style. Whether you're curious about our unique fragrances like Amber Tobacco and Sheikh Hamad and many more or have questions about shipping and returns, you'll find all the answers you need right here. Explore our FAQs to discover more about our products and services, and let us help you make the most informed and satisfying choices.
Frequently Asked Questions
What ingredients are used in Sola perfumes?
At Sola, we use high-quality, natural ingredients in all our perfumes. Each fragrance is crafted with a blend of essential oils, extracts, and other premium ingredients to create a unique and lasting scent.
How should I store my Sola perfumes and body sprays?
To maintain the quality and longevity of your Sola perfumes and body sprays, store them in a cool, dry place away from direct sunlight and heat sources. This helps preserve the fragrance and prevents the ingredients from degrading.
What is your return policy?
We offer a 15-day return policy. If you're not satisfied with your purchase, you may return it within 15 days of receipt for a refund or exchange. Please refer to our Returns Policy for more details.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and more. All transactions are secure and encrypted to protect your information.
Can I cancel or modify my order after it has been placed?
We strive to process orders quickly, but if you need to cancel or modify your order, please contact us as soon as possible. Once an order has been shipped, we are unable to make changes.
How can I contact Sola customer service?
You can reach our customer service team by filling out the contact form on our Contact Us page. We strive to respond to all inquiries within 24-48 hours.
Do you offer customer support?
Absolutely! Our customer support team is here to assist you with any questions or concerns you may have. You can contact us and we'll be happy to help.
Can I return a product if it is damaged or defective?
Yes, if you receive a damaged or defective product, please contact us immediately. We will arrange for a return or exchange and ensure that you receive a replacement product promptly.
How can I contact you for further assistance?
For further assistance or inquiries, please don't hesitate to contact us. Our team is here to help and ensure that your shopping experience with Sola.